TERMS & CONDITIONS
These Terms and conditions apply to all visitors, users and others who access or use our website. By accessing or using our website, you agree to be bound by these Terms.
We set up our main currency in USD as our main clients are from USA. However your card will be charged by the correspondent amount in your local currency.
If the payment is made by debit card or PayPal, Unreal Fields will take payment at the point the order is placed on the website. Payments made by credit card, full payment is usually taken once the order is ready for shipping, although the customer's bank or card issuer may reserve the order amount in their account immediately.
We accept several payments methods, namely: Visa, MasterCard, American Express, Visa Electron, PayPal, Apple Pay, Amazon Pay, Stripe.
Unreal Fields work together with DHL Express and all shipping is FREE.
The tracking number will be sent to the customer once the order is fulfilled.
Deliveries within Europe takes 2-3 working days. International deliveries take 3 to 5 working days.
During busy sales periods (Holiday season, Christmas, Black Friday, etc) deliveries may take up to 2 working days longer than usual.
We do not dispatch orders over the weekend. Any order placed after 4 pm on Friday will be dispatched the following Monday.
Items shipped to countries outside Europe may be subject to taxes. The customer will be responsible for all Import Fees. If the customer refuses the shipment, they are responsible for the original shipping charges, any Import Fees that are incurred on the order, and the cost of returning the package to Unreal Fields. This amount will be deducted from their purchase.
If items you have ordered are out of stock, we will endeavor to contact you through the email you provided when placing the order. If we cannot contact you, or receive no response to our email, we will continue to process the remaining items on your order.
We will not supply a substitute product without your express authority.
Unreal Fields accept returns and exchanges within 15 days after the customer receives the order. Products are only accepted if they have not been used and maintain their original features. All returns and exchanges cost 15€.
To return or exchange the customer should contact us by email, within 15 days of receiving the order, at email@example.com to let us now that they want to return an item. After that the customer will receive an email with a paypal request of 15€ regarding the cost of the return. Once we receive the payment the customer will receive by email the Collect+ or DHL returns label. This will require printing. The customer as to ensure the return form is enclosed in the return parcel and that the shoe boxe is wrapped with DHL large flyer so the box doesn´t get damaged. Once we receive the returned item(s) a refund to the original customer payment method or a gift card will be issued within 2 working days of receiving the return.
Returns and exchanges must include the original shoebox in a reasonable condition and without postal labels. Damages to the box or omission of the box from your return/exchange will result in a 10€ charge.
All items bought in Unreal Fields Promotions, Sales or Outlet can be exchanged for another item or online credit within 15 days but not refunded. Online credit cannot be exchanged for a cash refund at any point.
If the customer receives a defective product, a gift card will be issued so they can order a new product.
At sample sale it can be found a selection of shoes at up to 60% off.
Those are one-off samples from our Showrooms and Photoshoots, manufacture damages - like small spots and scuffs - and/or styles that simply didn’t make it into our collections.
All sample sale items are final sale, therefore not eligible for exchanges& returns.
LINKS TO OTHER WEBSITES
Our Service may contain links to third-party websites or services that are not owned or controlled by Unreal Fields.
Unreal Fields has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Unreal Fields shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Unreal Fields trademark is registered at European Union Intellectual Property Office with the number 018084287.
You may not use our materials, namely logo, texts and pictures unless they have been expressly provided them for your usage (for instance in our press kit) they may not be used without our explicit consent.
Unreal Fields reserves the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will aim to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms.
Unreal Fields is a commercial company and values transparency and compliance in all the processes and interaction with users and customers.
At Unreal Fields, we act in accordance with the General Protection Data Regulation (Regulation (EU) 2016/679). This means we care about your data and the way we use it.
By filling data boxes in our site (giving us your email to subscribe our newsletter), you are voluntarily allowing the collection and processing of the information supplied as well as authorizing its insertion into a database, which Unreal Fields will use exclusively for its own marketing and communication purposes. Throughout all the process, we will treat all information as confidential and we will never sell it to third parties.
We will, however, use third parties in our marketing and communication activities, in order to generate and send newsletters, and in data analysis activities, so that we can improve your user experience. By collecting data regarding the usage of the website, we also want to improve our own contents to improve sells and conversions.
We are judicious in choosing out third parties partnerships. We only choose those that act in accordance to Portuguese and European law. That also means accountability for its actions.
Performance and Analytics: cookies help us analyze how our visitors use the site and to improve the user experience by configuring the site to respond to its actual usage.
Ads. We do not advertise anything external to Unreal fields on our site.
Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT: 1 signals from browsers visiting our Services.
You are entitled to correct or remove your data from our database. For such purposes, please email us at firstname.lastname@example.org with the subject “user data access” explaining which data you wish to correct or remove.
*In accordance and some parts copied directly from the Cookies Policy of our Website Service Provider (www.shopify.com)