Do you deliver to any country? We work together with DHL Express to ensure that we can send almost anywhere in the world.
How long does it take to arrive? Deliveries within Europe takes 2-3 working days. International deliveries take 3 to 5 working days.
During busy sales periods (Holiday season, Christmas, Black Friday, etc) deliveries may take up to 2 working days longer than usual.
How much do you charge for shipping? Shipping is free.
Can I track my order? Yes, the tracking number will be sent to the email you entered once the order is fulfilled.
What if I am not at the indicated address? If on the first delivery attempt you are not home, DHL will contact you to arrange for a new date of delivery.
If you do not receive your order within 7 business days, please contact us via email at email: email@example.com.
Do I have to pay customs fees? Items shipped to countries outside Europe may be subject to taxes. You will be responsible for all Import Fees. If you refuse the shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the order, and the cost of returning the package to Unreal Fields. This amount will be deducted from your purchase.
Can I return a product? We accept returns and exchanges within 15 days after you receive your order. We only accept products that have not been used and maintain their original features.
How do I return or exchange a product? To return or exchange your package you should send your package to our Address (Rua Pereira Henriques, 3, 1959-242 Lisboa). After checking the integrity of the product, we will issue a gift card that you can use for a year.
There was an issue with my shoes. What should I do? If you feel that we have sent you a defective product, please notify us regarding the defect through firstname.lastname@example.org. Once we receive the returned product, a gift card will be issued so you can order a new product.